Returns & Refunds Policy

Return Window

You may return or exchange any item within 30 days of delivery, for any reason — including simply changing your mind. You do not need to justify the return.

Condition of Returned Items

Items must be returned unused and in their original condition. If an item is returned showing wear or damage, we may deduct the loss in value from your refund. We do not charge a restocking fee.

Who Pays Return Postage

Return postage is paid by the buyer. Returns are sent by mail; we do not provide a prepaid return label.

The exception is items that arrive damaged, faulty, or not as described. In that case contact us and we will put it right at no cost to you — you will not be asked to pay return postage, and you may not need to return the item at all.

If Something Goes Wrong

• Wrong item received — email us a photo and we will send the correct item at no cost, or refund you in full. You do not need to return the wrong item first.
• Item arrived damaged or faulty — send a photo within 30 days of delivery and we will replace or refund it at no cost to you.
• Item not as described — full refund, and we cover return postage if the item needs to come back.
• Order never arrived — if your order has not arrived within the delivery window on our shipping policy, contact us and we will trace it. If it cannot be found we will replace or refund it in full.
• Part of the order is missing — tell us which items are missing and we will ship them immediately at no cost, or refund the missing portion.

How Refunds Are Processed

Refunds are issued once the returned item reaches us, and are processed within 5 business days of receipt. Refunds are returned to your original payment method through Etsy, which handled the original transaction. Your bank or card issuer may take a further few days to show the credit.

Refunds include the full item price. Original shipping was free, so there is nothing to deduct.

How to Start a Return

1. Email hello@ecomsol.store with your order number, or message us through Etsy.
2. We reply within 1–2 business days with the return address.
3. Send the item back by any tracked postal service.
4. We refund within 5 business days of the item arriving with us.

Purchases Made Through Etsy

All orders are placed and paid for through our Etsy shop, so Etsy's buyer protection applies to your purchase in addition to this policy. You can also open a case directly with Etsy if an order never arrives, arrives damaged, or does not match its description.

Cancellations

Orders can be cancelled free of charge at any time before dispatch — normally within 1–3 business days of ordering. Once an order has been dispatched it falls under the return policy above.

Questions

See also our shipping policy and terms of service.